Support

Finzy — expense tracker for iOS and Android

Need a hand? Email nsgmobileapps@gmail.com. Please include your device model and iOS or Android version — it makes problems much faster to track down. We read every message.

Getting started

Open Finzy, pick your currency and the categories you spend on, and optionally set a monthly budget. That is the whole setup. Tap the + button to log your first expense — type it, speak it, or scan a receipt.

Common questions

Do I need an account?

No. Finzy works completely offline and needs no sign-up. An account is only needed if you want Cloud Backup so your expenses survive a lost or replaced phone.

How do I move my data to a new phone?

Turn on Settings → Cloud Backup on your old phone and wait for it to finish. On the new phone, choose I already have an account during setup and sign in with the same email. If you would rather not use an account, use Settings → Export Data to save a CSV copy — note that a CSV export is a record of your spending, not a file the app can re-import.

Voice entry or receipt scanning is not working

Both features need an internet connection and the relevant permission. Check that Finzy has microphone (and speech recognition) or camera access in your device settings. There is also a daily limit on AI requests; if you hit it, it resets the next day. You can always add the expense manually in the meantime.

Why do my AI Insights look the same as before?

Results are cached briefly so the same month is not re-analysed on every visit. Log a few more expenses and check again — the more transactions in a month, the more useful the analysis.

Are the AI insights financial advice?

No. They are automated observations about the data you entered and can be wrong. Finzy does not provide financial, tax or investment advice — see our Terms.

A scanned receipt or spoken expense came out wrong

Every scanned or spoken entry opens as a draft so you can correct it before saving. If a total is read incorrectly, just edit the amount and save.

I did not receive my sign-in code

Check your spam folder and confirm the address you entered. Codes expire after a short time — request a new one if it has been sitting a while. Repeated attempts in quick succession are rate limited; wait a few minutes and try again.

Does Finzy connect to my bank?

No. Finzy never asks for bank credentials and has no access to your accounts. Every expense is one you record yourself.

Deleting your data

You are always in control of your data:

If you cannot access the app and need your account deleted, email us from the address you signed up with and we will take care of it.

Privacy at a glance

Finzy shows no ads, uses no analytics or tracking SDKs, and never sells your data. Expenses live on your device unless you turn on Cloud Backup. AI features send data only when you use them, and only after you confirm. The full detail is in our Privacy Policy.

Contact

nsgmobileapps@gmail.com